Terms and Conditions

Terms and Conditions

Last updated: March 9, 2026

Please read these Terms and Conditions (“Terms”) carefully before using Our Service.

1. Introduction and Definitions

1.1 Welcome
These Terms govern your use of the website and the vehicle storage services provided by Royal Parking Solutions (RPS). By using our Service, you agree to these Terms.

1.2 Definitions
In these Terms, unless the context indicates otherwise:

• “RPS” / “We” / “Us” / “Our” refers to Royal Parking Solutions, located in KwaZulu-Natal, South Africa.

• “You” / “Your” / “Client” refers to the person using our Service or handing over a vehicle for storage.

• “The Service” refers to our vehicle storage and related services, and our website.

• “Vehicle” means the asset you entrust to us for storage.

• “Driver” means an employee of RPS authorised to drive a client’s vehicle.

• “CPA” means the Consumer Protection Act 68 of 2008.

• “Website” refers to http://royalparking.co.za

2. Our Contract with You

2.1 Acceptance
By accessing or using our Service, you confirm that you are over 18 years old and agree to be bound by these Terms. If you do not agree, please do not use our Service.

2.2 Entire Agreement
These Terms, together with our Privacy Policy and any specific service agreement, constitute the entire agreement between you and RPS regarding the Service.

3. The Vehicle Storage Service (Our Specific Rules)

The following terms specifically apply to the storage and handling of your vehicle:

3.1 Arranging Collection (Notification)
Please call us at 073 9533 485 at least 20 minutes before you arrive at the airport or harbour so we can meet you.

3.2 Vehicle Inspections are Compulsory

• At Collection: You must be present when we inspect your vehicle before we take it.

• At Delivery: You must inspect your vehicle when it is returned to you.

• Why this is important: If you do not inspect the vehicle at these times and note any new damage, we cannot consider any complaint later. This protects both you and us.

3.3 What RPS is Not Responsible For

• Mechanical/Electrical Faults: We are not responsible for any mechanical or electrical problems that may happen with your vehicle while in our care.

• Pre-Existing Damage: We are not responsible for any scratches, chips, or damage that was on the vehicle before we collected it.

• Vehicle-Related Fines: If you get a fine for something wrong with the vehicle itself, like an expired licence disc, you are responsible for it.

3.4 In Case of an Accident
In the very unlikely event of an accident, we must allow the necessary authorities (like the police) to investigate.

3.5 Fuel
Please ensure your vehicle has enough fuel for our driver to safely drive it to our storage facility.

3.6 Authorised Drivers
Only authorised RPS drivers are allowed to drive vehicles on our premises.

3.7 Traffic Fines for Driver Behaviour
If our driver gets a fine for bad driving (like speeding or going through a red light), the driver is responsible for that fine, not you.

4. Placing an Order and Payments

4.1 Ordering Goods
If you place an order for Goods (other than the storage service) through our website, you confirm you are legally able to do so.

4.2 Your Information
You agree to provide accurate and complete information when making a booking or purchase.

4.3 Prices and Payments

• All prices are in South African Rand (ZAR).

• Payment is due at the time of booking, unless otherwise agreed.

• We accept various payment methods, including credit cards and EFT.

• We reserve the right to correct any pricing errors on the website. If a price is clearly wrong, we are not obliged to supply the Goods at that price.

5. Your Rights Under the CPA

As a South African consumer, you have rights protected by the Consumer Protection Act (CPA).

5.1 Your Right to Cancel (Cooling-Off)
If you are a natural person (not a company), the CPA may give you the right to cancel this agreement without reason within a certain period after signing. Please contact us directly for details, as this right does not apply to all services once they have commenced.

5.2 Goods Returns Policy
If you purchase Goods from us, they can only be returned in accordance with the CPA. This means:

• If a product is faulty, defective, or unsafe, you may be entitled to a refund, repair, or replacement.

• You must return the Goods within a reasonable time.

5.3 Limitation of Liability
Nothing in these Terms seeks to limit your rights in terms of the CPA. To the extent allowed by law, our liability for any loss or damage will be limited to the amount you paid for the Service.

6. General Legal Clauses

6.1 Intellectual Property
All content on our website, including logos and text, is our property and may not be used without our written permission.

6.2 Links to Other Websites
Our website may link to third-party sites. We are not responsible for their content or practices.

6.3 “As Is” and “As Available”
Our Service is provided “as is.” We work hard to keep it running smoothly, but we cannot guarantee it will be error-free or uninterrupted 100% of the time.

6.4 Governing Law
These Terms are governed by the laws of the Republic of South Africa.

6.5 Disputes
If you have a dispute, please contact us first to try to resolve it informally. If it cannot be resolved, you may refer the matter to the relevant court or the National Consumer Commission (NCC) as provided for in the CPA.

6.6 Changes to These Terms
We may update these Terms from time to time. If we make significant changes, we will notify you on our website. Your continued use of the Service means you accept the new Terms.

7. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: info@royalparking.co.za

• Phone: 073 9533 485 (for service-related calls)